If you cancel your order before your goods are dispatched you will be entitled to a full refund of the price and delivery costs (or if only part of your order is cancelled, that part of the price and delivery costs that relates to the cancelled part of the order will be refunded).
Under law your statutory rights are as follows:

(i) Goods will correspond with their description;
(ii) Goods will be of satisfactory quality; and
(iii) Goods will be fit for the purpose for which they have been supplied.

If the goods supplied to you do not correspond to your statutory rights you are advised to cease use of the goods and to contact Our Customer Services Team immediately and return the goods in accordance with our returns procedure set out below.

On receipt of your goods they will be examined by a member of Our Customer Services Team who will determine whether the goods were faulty when supplied or whether they have been damaged through misuse.

If the damage to your goods occurred by reason of your misuse, we will inform you of this and We will at your option either return the goods to you or dispose of the goods. If We return the goods to you, you will be responsible for any additional delivery fees which We incur. If you do not elect within 28 days either to have the goods returned to you or disposed of, we will dispose of the goods.

If the goods were faulty when supplied We shall give you a full refund of the price of the item and the costs of delivery and your reasonable postage costs of returning the item to Us, We recommend that items are returned by recorded delivery.
If you are not happy with your goods for any reason then you are able to return the goods ('the Unwanted Goods') to us, within period of 30 days beginning on the day after the date on which you receive the Unwanted Goods, you are entitled to request either a replacement or refund. We advise you to return all goods in accordance with our returns procedures set out below.

When returning Unwanted Goods it is your responsibility to pay all postage costs for the return of the Unwanted Goods. The Unwanted Goods are at your risk until they are received by Us. We recommend you send any Unwanted Goods back to Us by Recorded Delivery and take appropriate insurance against loss or damage in transit, however you may return items to Us in any manner you wish.
If the wrong item has been sent to you, and it is not a substituted good (in accordance with section above), please inform us and return the item by using the returns procedure.
We use all reasonable endeavours to ensure that replacements and refunds are processed and approved or rejected within 30 days of the date on which we receive the returned goods.

We recommend that all goods are returned by Royal Mail recorded delivery and that you take appropriate insurance against loss or damage of goods in transit. GrabItNow.com are not liable for any postage costs incurred when returning unwanted goods

Please clearly label or include a covering letter with your returns containing your original order number and full contact information, failing to do so may result in a delay in processing your return.

Please send returns to:

        GrabItNow.com Returns
        PO BOX 5927
        Poole
        Dorset
        BH12 4WZ